Omniatel is able to support companies in the management of Italian, CEE, OCSE clients through call/contact services supported by advanced technologies

The choice to work since the beginning on a Tcp/Ip network and on a phone server rather than on classic branch exchange, made of Omniatel a bench mark for those companies choosing to make use of Internet not only for data transmissions but also for integrated vocal communications. Omniatel is able to support companies with the planning and the direct managing of “inbound” phone services, that is to say connected to incoming contact flows, or “outbound” services, connected to outcoming contact flows. Omniatel is able not only to supply call center services, but also the structure, located in several connected places.

Omniatel Customer Service activities

“Inbound” activities
• Phone assistance and help desk, to give clients consultancy
  on services or specific products , in Italy and abroad.
• Free toll number and basic information management pre and post-sale.

“Outbound” activities
• Database qualification, with updates and information integration
• Market researches
• Pre and post-sale check of client’s satisfaction
• Telemarketing and direct contacts towards clients or prospects
• Teleselling or phone sale of products and services
• Support to the sales cycle management with financial controls,
  checks and payment reminders


Omniatel customer service provides:
• Advanced technology assured by advanced CRM
  (Customer Relationship Management) information platforms
• Updateable, scalabile, customisable software
• Full integration with the company information system, to assure
  the continuity of the information flow and to avoid further
  expensive investments
• Customized services and creative proposals able to change
  into new working methods, created to satisfy specific needs
• Contacts are available 24 hours a day with a large feedback
  and a high redemption
• Professional, efficient and constantly updated staff
• “Hybrid” services con be realized on request, partly automated,
  partly with an operator
• Reduction of internal management fixed costs, substituted
  by costs varying according to volumes managed
  (or to results achieved)
• Business development on the Italian, CEE and OCSE market


Standard project realization phases:
• Targets definition and project analysis
• CTI technological infrastructure
  (phone line, voice mail, e-mail, etc.)
• Operator’s profile, selection, training and supervision
• Answering service (qualitative aspects and evaluation
  of traffic volumes)
• Phone communication script
• Performances measure standards (answering times, etc.)
• Reporting settlement